Shipping policy
Etchquisite – Engraved With Personality
Last updated: 14 October 2026
At Etchquisite, we take care in preparing, engraving and packaging every order. Whether you're purchasing a gift, a personalised keepsake or something for your business, we want your order to reach you safely and in excellent condition.
This policy explains how we process, dispatch and deliver orders.
1. Delivery Locations
Etchquisite currently delivers exclusively within the United Kingdom. We do not currently offer international shipping.
2. Standard Product Processing
Standard products are normally prepared and dispatched within 3–5 working days of order acceptance.
3. Personalised Product Processing
Personalised and made-to-order products are normally prepared and dispatched within 5–7 working days.
Where no additional information or design approval is required, this period begins when the order is accepted.
Where additional information or design approval is required, the processing period begins once we have received all necessary details and the customer has approved the final design.
We will communicate any significant delays and notify customers if additional production time is required.
4. Free UK Delivery
We offer FREE standard UK delivery on individual customer orders, with no minimum spend.
Any optional premium delivery service, if introduced, will be clearly priced before purchase.
5. Delivery Times and Business Orders
Processing times are separate from courier delivery times. Estimated delivery times will be provided where available.
Corporate, wholesale and bulk orders may require additional production time and specialist delivery arrangements.
Delivery costs for these orders will be calculated individually and included in the quotation before the order is confirmed.
6. Dispatch Confirmation and Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Not all delivery services include tracking.
Please allow time for any tracking information to become active after dispatch.
7. Incorrect Delivery Addresses
Customers are responsible for entering accurate and complete delivery details at checkout.
If you notice an error, please contact us as soon as possible at:
We will try to correct the address before dispatch, but changes may not be possible once an order has been handed to the delivery provider.
If an order is returned because of an incorrect address supplied by the customer, we may request payment of reasonable additional postage costs before arranging redelivery.
This does not affect your statutory rights.
8. Delayed, Missing or Lost Parcels
If your order has not arrived within the expected delivery period, please contact us so we can investigate.
We may contact the delivery provider to establish the parcel's whereabouts.
For consumer purchases, Etchquisite remains responsible for the goods until they are received by you or a person you have nominated, subject to applicable law.
If an order is confirmed lost or cannot be delivered, we will provide an appropriate remedy, such as a replacement or refund, in accordance with your legal rights.
Customers are not required to resolve delivery disputes directly with the courier before contacting us.
9. Damaged Items
We take care to package products securely.
If your order arrives damaged, please contact us as soon as reasonably possible.
Email: contact@etchquisite.com
Please include your order number, a description of the damage and photographs where available.
Photographs help us assess the issue but are not a condition of exercising your statutory rights.
We will arrange an appropriate remedy in accordance with our Refund & Returns Policy and UK consumer law.
10. Multiple Items and Separate Deliveries
Orders containing several items may occasionally require different preparation times.
If an order needs to be dispatched in separate parcels, we will communicate this where appropriate.
You will not be charged additional shipping fees for a split delivery unless these have been clearly agreed beforehand.
11. Corporate and Bulk Orders
Large, corporate or event-related orders may require individual production and delivery arrangements.
Estimated lead times, delivery costs and any special requirements will be discussed and agreed before the order is confirmed.
For time-sensitive events, customers should inform us of their required delivery date before placing an order.
We will confirm whether the requested timescale is achievable.
12. Returns and Refunds
If you need to return an item or request a refund, please refer to our Refund & Returns Policy.
Personalised products are generally exempt from change-of-mind cancellation rights, but this does not affect your rights regarding faulty, damaged, incorrect or misdescribed goods.
13. Contact Us
For delivery enquiries, please contact:
Etchquisite
Email: contact@etchquisite.com
Telephone: 07495 257489
Website: www.etchquisite.com
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with Etchquisite!